fp999 Privacy Policy

1. What Information We Collect

During registration and use of fp999, we may collect various types of information. This information falls into two main categories — information provided directly by the user and information collected automatically.

1.1 Information Provided by the User

• Full name and date of birth (for age verification)
• Email address and contact details
• Bangladeshi national identity card or passport number (for KYC verification)
• bKash, Nagad, Rocket, or bank account details (for payment processing)
• Your preferred language and communication method
• Messages and information you send via support chat

1.2 Automatically Collected Information

• IP address and device type
• Browser type, version, and operating system
• Date, time, and duration of site visits
• Pages viewed, links clicked, and usage patterns
• Cookie and session data (see Section 3 below for details)
• Transaction history and betting activity

2. How Your Information Is Used

fp999 uses your information for the following specific and legitimate purposes. Your information will not be used for any purpose that is inconsistent with this privacy policy.

2.1 Account Management and Verification

We use your information to complete your registration, verify your account, ensure secure login, and notify you of important account-related matters. National identity card details are verified to comply with the KYC (Know Your Customer) process.

2.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, to maintain transaction history, and to prevent fraud.

2.3 Providing Customer Support

Our 24/7 live chat support team in Bengali uses your account information and communication history to resolve your issues quickly. This allows us to provide you with a more personalised service.

2.4 Promotional Communications

If you have given consent to marketing communications, we may inform you about bonus offers, special promotions, and new fp999 services. You may withdraw this consent at any time.

2.5 Fulfilling Legal Obligations

Information is retained and used as necessary to comply with anti-money laundering requirements, responsible gambling regulations, and the requirements of relevant regulatory authorities.

3. Cookies and Tracking Technologies

The fp999 website uses cookies and similar tracking technologies to improve your browsing experience and to analyse site performance.

3.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used to maintain login sessions, store security tokens, and remember your preferences. These cookies cannot be disabled, and doing so would prevent the site from functioning correctly.

3.2 Functional Cookies

These cookies are used to store your language preferences, display settings, and other personalisation features. They make each of your visits more convenient.

3.3 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most, how users navigate, and where issues arise. This information is fully anonymised and is used for site improvement.

4. Data Storage and Security Measures

fp999 gives the highest priority to the security of your personal information. We have implemented industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

4.1 Technical Security

• SSL/TLS encryption — all data transmissions are encrypted
• Password hashing — no passwords are stored in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organisational Security

• Only authorised personnel can access the relevant information
• All staff are trained on privacy matters
• Data access logs are maintained and monitored
• Third-party service providers are contractually bound to uphold the same security standards

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after that to fulfil legal obligations. Financial transaction records are kept for the period prescribed by applicable regulations. Once no longer needed, information is securely deleted or anonymised.

5. Sharing Information with Third Parties

fp999 does not sell your personal information. However, in certain specific circumstances it may be necessary to share limited information with third parties. These circumstances are described in detail below.

5.1 Payment Processors

The necessary financial information is shared with our authorised payment partners to process transactions via bKash, Nagad, Rocket, and bank transfer. These partners comply with strict financial security standards.

5.2 Technology Service Providers

Server hosting, database management, game software suppliers, and customer service software providers may access limited information to operate their services. All are bound by strict confidentiality agreements.

5.3 Legal Requirements

In the case of a court order, legal process, or valid request from a government authority, we may be obliged to disclose information in compliance with applicable law. This also applies where we assist in investigating fraud, money laundering, or other illegal activity.

5.4 Business Transfers

If fp999 is merged, acquired, or its assets are transferred, user information may be transferred to the successor entity. You will be notified in advance in such a case.

6. Your Rights

As an fp999 user, you have a number of important rights over your own information. We are committed to helping you exercise these rights.

6.1 Right to Access

If you wish to know what information we hold about you, please contact our support team. We will provide you with a copy of your information within a reasonable time.

6.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting support.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note, however, that some information may need to be retained due to legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

You may object to and withdraw your consent for the use of your information for marketing communications at any time. This will not affect your account or your use of the service.

6.5 Right to Data Portability

You may request your account information in a structured, commonly used format. To exercise this right, please contact our support email.

7. Privacy of Minors

fp999 is an adult platform. This service is for those aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we learn that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using fp999, please notify our support team immediately. To learn more about responsible gambling, visit our Responsible Gaming page.

8. Third-Party Links and Services

The fp999 website may sometimes contain references to third-party websites or services, such as information about payment providers or game suppliers. These third parties have their own privacy policies and we are not responsible for their data collection practices.

If you navigate directly to the platform of Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, or any other game provider, that platform's own privacy policy will apply. We recommend reviewing the privacy policy of the relevant provider in this regard.

9. Changes to This Policy

We may update this privacy policy from time to time. For significant changes to the policy, we will notify you in advance by email or through a special notice on the website.

The date of each update will be shown at the top of the page as the "Last Updated" date. Continuing to use fp999 after a change is made will be taken as your consent to the updated policy. We therefore recommend reviewing this page regularly.

If you object to any change to the policy, you may request that your account be closed at any time. Our support team is always on hand to assist with this.

10. Contact and Complaints Resolution

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated privacy team will process your request as quickly as possible.

• Contact us via 24/7 live chat support in Bengali on our website
• Email us at: [email protected]
• Submit a ticket from the "Support" section of your account

We usually reply to emails within 48 hours. For urgent matters, instant support is available through live chat. Our support team speaks Bengali and takes every one of your concerns seriously.