fp999 Responsible Gaming — Your Safety Is Our Priority
fp999 believes that online gaming should be enjoyable and safe. We encourage you to play within your limits, keep a clear head, and seek help when needed.
Why is responsible gaming important?
Online casino and sports betting are a form of entertainment — they are never meant to be a source of income. Responsible gaming is a core principle at fp999. We want you to enjoy every moment, but never cross your limits. Like millions of players across Bangladesh, enjoy yourself safely.
Responsible gaming means setting a budget, tracking your time, not chasing losses, and seeking help immediately when you feel something is wrong. fp999 provides multiple tools and support to stand by your side.
Our protective tools
Deposit Limit Setting
Set in advance the maximum amount you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and if you increase it a 72-hour cooling-off period applies.
Time-Out Feature
Sometimes you just need to pause. Using fp999's time-out feature you can temporarily suspend your account for anywhere from 24 hours up to 30 days. During this period login and transactions will not be possible.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose self-exclusion. Your account can be permanently closed for 6 months to 5 years. This cannot be fully reversed.
Session Time Tracking
It is important to know how much time you are spending in each gaming session. fp999 shows a "How long have you been playing?" message at regular intervals and gives you the option to set a daily time limit.
24/7 Support
If you have a problem at any time, contact our live chat support in Bengali. Our trained team will guide you to activate responsible gaming tools and get the help you need.
Minor Protection
fp999 is for those aged 21 and above only. Age is verified at registration. If there are minors in your household, use password protection on your account and never share your login details.
Warning signs of problem gambling
If you notice the signs below, be cautious and seek help quickly.
Chasing losses
Placing more bets after a loss in an attempt to win back the money — this is the most common sign of problem gambling.
Spending beyond your budget
You are spending more than your set budget, even using money meant for daily necessities or borrowed funds to place bets.
Losing focus on family and work
You are so caught up in gaming that you are spending less time with family or cannot concentrate at work.
Tendency to play in secret
You are hiding your gaming habits from family or friends, or lying about them.
Feeling restless when not playing
You feel anxious, irritable, or uncomfortable when not playing, and only feel at ease when you do play.
Repeated failed attempts to stop
You can see for yourself that there is a problem, you try to stop but cannot.
Tips for healthy and enjoyable gaming
- Play only for entertainment — do not think of gaming as a source of income.
- Set a fixed budget before you play and do not go beyond that limit.
- Accept losses when they happen — do not try to chase them with more bets.
- Take at least a 10-15 minute break every hour — get up, drink some water, take a short walk.
- Do not play while under the influence of alcohol or any other substance.
- Spend time with your family, meet up with friends — do not let gaming become a cure for loneliness.
- Avoid playing when you are stressed or feeling down.
- Only play with your own money — not borrowed or loaned funds.
Ask yourself
Once a week, ask yourself the following questions:
- Am I staying within my set budget?
- Is gaming affecting my mood or my relationships?
- Do I still feel this is just entertainment?
- Is it causing any disruption to my family life or work?
- Can I stop playing whenever I want to?
If any answer feels like a problem, contact our support right away.
How to activate the protection tools
Log In
Log in to your account at fp999 and go to the profile menu at the top right.
Responsible Gaming Menu
Inside "Account Settings", click on the "Responsible Gaming" section.
Choose your preferred tool
Deposit limit, session time, time-out, or self-exclusion — choose whichever tool suits your needs.
Confirm
Activate the tool and wait for an email confirmation. If you need help, ask us in live chat.
For players aged 21 and above only
fp999 is an adults-only platform. In accordance with applicable regulations in Bangladesh and our own policies, no one under the age of 21 may register, log in, or place any bet on this site. Age verification is mandatory at registration. If any irregularity is found, the account will be suspended immediately.
If there are younger members in your household, make sure your device and account are secured with a password.
Contact us if you need help
You are not alone in dealing with gaming problems. The fp999 support team and the organisations below are always by your side.
fp999 Live Chat
24 hours a day, 7 days a week live chat support in Bengali. Talk to us directly to activate deposit limits, time-out, or self-exclusion.
Mental Health Support
Contact the national mental health helpline and local counselling services in Bangladesh. Let your family or a trusted friend know about the situation.
Information and Education
Visit our FAQ page to learn more about responsible gaming. There you will find answers to common questions and helpful guidance.
Common questions about responsible gaming
Play safely, play happily
Responsible gaming at fp999 is our commitment. Enjoy your favourite games while staying within your limits.